F1 TV Pro, Formula 1’s streaming service, is once again facing the ire of users, with compensation offered after the Azerbaijan Grand Prix weekend saw the service suffer outages in both the qualifying and the race, with those affected quick to express their anger.
The service streams live coverage of races in countries around the world, and costs as much as $79.99 a year in the US. This large-scale streaming has seen it suffer problems, and these problems once again hit the service during the Azerbaijan Grand Prix.
As the stream failed to load, angry fans flocked to Twitter to express their disgust over the lack of coverage, whilst F1TV was refreshingly candid on the matter – explaining that a “a proportion of subscriptions” would be refunded for the outage and explaining that the issue “affected a large number of fans”.
⚠️ We are very sorry for the problems you have experienced with F1TV today.
We’re still actively investigating the issue and we will be refunding a proportion of subscriptions for those impacted over the coming days.
— The Official F1® Help Channel (@F1Help) April 28, 2019
This wasn’t enough to satisfy most users though, who made their anger known to the platform.
— 413xl (@413xl) April 27, 2019
F1TV website. When are we actually going to get compensated for this consistent mess and lack of service? pic.twitter.com/abR3Yd7FJe
— Peter バンテロスベアー (@banterousbear) April 27, 2019
— Mike Evans (@mikeev) April 28, 2019
No #F1TV stream suddenly stops. Got logged off. Logged on again and suddenly my subscription is gone. I payed for this?
— ? Folara ? (@FolaraF1) April 27, 2019
— LukeW_g17 (@Luke_Woessner) April 28, 2019
This isn’t the first time F1TV has refunded users, as the service has been plagued with issues since its launch over the 2018 Spanish Grand Prix.